At Shoegerzz.pk, customer satisfaction is our priority. We aim to provide quality pre-loved branded footwear and a smooth shopping experience.
1. 7-Day Replacement Policy Customers can request a replacement within 7 days of receiving their order if the shoes have a significant undisclosed defect or if the wrong item is delivered. All claims are subject to inspection and approval.
2. Refund Policy Refunds may be offered if a confirmed issue cannot be resolved through replacement. Once approved, the refund will be processed through a mutually agreed payment method.
3. Condition of Returned Items Items must be returned in the same condition as received, with original packaging where applicable. Shoes that have been worn, damaged after delivery, or altered by the customer may not qualify.
4. Pre-Loved Footwear As we specialize in pre-loved branded shoes, minor signs of previous use may be present. These are part of the product’s pre-loved condition and are not considered defects if disclosed in the product description.
5. How to Request a Replacement or Refund Please contact us within 7 days of receiving your order and provide your order details, along with clear photos or videos of the issue. Our team will review your request and guide you through the process.
6. Important Information The 7-day period begins on the date the order is delivered. Replacement and refund requests are subject to verification. Any applicable return shipping charges will be communicated before the return is arranged.
For assistance, please contact our customer support through the contact details provided on Shoegerzz.pk.
Shoegerzz.pk — Authentic Brands, Smarter Choices!
1. 7-Day Replacement Policy Customers can request a replacement within 7 days of receiving their order if the shoes have a significant undisclosed defect or if the wrong item is delivered. All claims are subject to inspection and approval.
2. Refund Policy Refunds may be offered if a confirmed issue cannot be resolved through replacement. Once approved, the refund will be processed through a mutually agreed payment method.
3. Condition of Returned Items Items must be returned in the same condition as received, with original packaging where applicable. Shoes that have been worn, damaged after delivery, or altered by the customer may not qualify.
4. Pre-Loved Footwear As we specialize in pre-loved branded shoes, minor signs of previous use may be present. These are part of the product’s pre-loved condition and are not considered defects if disclosed in the product description.
5. How to Request a Replacement or Refund Please contact us within 7 days of receiving your order and provide your order details, along with clear photos or videos of the issue. Our team will review your request and guide you through the process.
6. Important Information The 7-day period begins on the date the order is delivered. Replacement and refund requests are subject to verification. Any applicable return shipping charges will be communicated before the return is arranged.
For assistance, please contact our customer support through the contact details provided on Shoegerzz.pk.
Shoegerzz.pk — Authentic Brands, Smarter Choices!